1. Agreement
These Terms govern access to novuslo.com and any Novuslo software or services made available under these Terms. Enterprise services may also be governed by an order form, statement of work, subscription agreement, or other written agreement. If there is a conflict, the signed agreement controls for that service.
2. Our services
Novuslo LLC develops enterprise workflow automation software and provides private deployment, implementation, and technical support services. Features, deployment scope, service levels, fees, and support obligations are defined in the applicable commercial agreement.
3. Authorized use
You must use the services only for lawful business purposes, follow the applicable documentation, maintain the confidentiality of credentials, and ensure that users and connected systems are properly authorized. You are responsible for the workflows, instructions, data, integrations, and model providers you configure.
4. AI-assisted output
AI-generated output may be inaccurate, incomplete, or unsuitable for a particular decision. Customers must apply appropriate human review, testing, and controls before relying on output or allowing a workflow to take material action.
5. Customer data
As between the parties, the customer retains its rights in customer data. The customer represents that it has the rights and lawful basis necessary to provide and process that data. Data handling for a private deployment is subject to its configuration and applicable agreement.
6. Intellectual property
Novuslo and its licensors retain all rights in the software, documentation, website, trademarks, and related technology. No rights are granted except the limited rights expressly stated in the applicable agreement.
7. Fees, cancellation, and refunds
Fees, billing schedules, renewal, cancellation, and refund terms are stated in the applicable order form or commercial agreement. Unless that agreement states otherwise, professional services already performed and non-cancellable third-party costs are not refundable.
8. Suspension and termination
We may suspend access when reasonably necessary to address security threats, unlawful use, material breach, or risk to the service or other users. Termination rights are governed by the applicable agreement.
9. Disclaimers and liability
To the maximum extent permitted by law, services are provided subject to the warranties and limitations in the applicable agreement. Nothing in these Terms creates a guarantee that AI output will be error-free or appropriate for an unsupervised decision.
10. Changes and contact
We may update these Terms for future use of the website or services. Questions may be sent to legal@novuslo.com.